FAQs

Where is your shop located?

House of Monogram is an online store based out of Bulacan. We currently do not have a physical retail location and we operate exclusively online.

What is your turnaround time?

Most of our products are handmade to order and personalized. Orders have a 14 business day processing time which starts after payment or order (if Cash On Delivery) has been confirmed. Delivery to your address is 1-2 days in Metro Manila and 3-5 days in Provincial Areas. We partner with LBC Express to ship our orders. Tracking numbers will be provided by our support team via SMS or email once your order has been shipped out.  

Do you accept customized order?

We only accept customized orders that we deem possible for us to make in high quality. Please understand if we refuse as we just don't want to disappoint you :)    

What are your modes of payment?

We accept cash on delivery nationwide, all major credit cads, Paypal, BDO/BPI deposit, LBC Padala, M Lhuillier, Cebuana Lhuillier, Wester Union, Palawan Express. You may select the option that is most convenient for you upon checkout.

What metals do you use for your products?

We can use sterling silver, 14k or 18K solid gold, or stainless, depending on your preference. All of which are nickel and lead free, meaning they are hypoallergenic.

How can I maintain and clean my jewelry from House of Monogram?

Plated pieces are delicate jewelry items. Here are some guidelines to preserve their quality:

  • Remove rings, bracelets, etc. when washing hands or hand sanitizer.
  • Avoid your jewelry to come in contact with perfume or perfumed lotions. The perfume will react with the plating and cause it to wear off.
  • Avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, detergent and lotion. 
  • Store away in a box or keep it wrapped up. A great way to keep your jewelry shiny for longer is in a Ziploc or grip-seal bag (included in the box).
  • To clean your jewelry, wipe lightly with a damp cotton cloth to remove surface dirt or dust. Be sure it is completely dry before storing it again.

Do you accept international shipping?

Certainly, we do! International Shipping starts at about $5 anywhere in the world.

I’d like to place a bulk order, how do I go about it?

We would like to help! Please feel free to contact us and enjoy exclusive discounts and pricing for bulk orders.